Terms of Service
Last updated: September 1, 2026.
1. Agreement and parties
These Terms of Service (the "Agreement") govern the reputation management service (the "Service") provided by ERG Ventures UG (haftungsbeschränkt), Burtscheider Straße 16, 52064 Aachen, Germany, operating under the brand Stirpio ("Stirpio", "we", "us"). "Customer", "you" means the business that subscribes to the Service. By subscribing to the Service — through payment, by written confirmation, or by giving us manager access to your Google Business Profile after ordering — you accept this Agreement. The Service is offered to businesses only, not to consumers, and you confirm you are entering this Agreement for business purposes and are authorized to bind the Customer.
2. Services
The Service covers one business location per subscription and includes: review requests sent to your customers by text message and email; responses to reviews your business receives; management of your Google Business Profile (posts, photos, questions and answers, hours, categories, description); listing accuracy on third-party directories; monitoring and alerts; and a monthly report. The current scope is described at stirpio.com. We may improve or adjust the Service; we will notify you before removing any material part of it. Work is performed remotely. Additional locations require additional subscriptions.
3. Fees, billing and taxes
The fee is US $397 per month per location, billed in advance in U.S. dollars to the payment method you provide, processed by Stripe. Your first month runs from the day you pay. Setup happens inside that month; the days between your payment and completion of setup are added to your first month, so your second charge moves back by that many days. There is no setup fee. Fees are exclusive of any sales, use or similar taxes, which are your responsibility where they apply. If a charge fails, we will notify you and retry; if payment is not received within 14 days of notice, we may suspend or terminate the Service.
4. Term, cancellation and the 14-day setup guarantee
The Agreement runs month to month with no minimum term. You may cancel at any time by emailing s.erguden@stirpio.com; cancellation takes effect at the end of the month already paid for, and nothing further is charged. We may terminate with 30 days' written notice, or immediately if you materially breach this Agreement and do not cure the breach within 14 days of notice, or if you use the Service in violation of Section 6 or applicable law.
Setup guarantee: if we cannot complete setup of your account within 14 days of payment, for any reason on either side, you will receive a full refund of that payment upon request. Except for this guarantee and where required by law, fees already paid are non-refundable. On termination, your Google Business Profile, your reviews and everything published on your profile remain yours; we remove ourselves as manager when the paid period ends.
5. Customer obligations
You will provide, and keep current: (a) manager access to your Google Business Profile; (b) a way for us to know which customers to send review requests to (a daily list, an export, or an integration you already use); (c) the information US carriers require to register business text messaging (legal business name, EIN, address, a contact person); and (d) photos or facts for posts when we ask. You are responsible for the accuracy of the information and materials you provide.
Consent for outreach: you confirm that the customers whose contact details you share with us are your actual customers, that you have the right to contact them, and that contacting them by text and email on your behalf complies with applicable law, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM. Text messaging cannot start until carrier approval of your registration is granted, which typically takes one to four weeks and is outside our control; email requests start immediately.
6. Review practices and platform policies
Every customer you give us is asked for a review the same way. We do not filter customers before asking, offer incentives for reviews, set review quotas, write or purchase reviews, or send requests under an employee's personal name — and you agree not to ask us to. Reviews rated three stars or below are answered by a person and a copy is sent to you the same day; you may ask us to hold a reply for your input. We will not publish anything on your profile that is untrue and will not add keywords to your business name. Both parties will comply with the applicable policies of Google and other platforms.
7. Intellectual property
Content we create and publish for your profile (posts, replies, descriptions) belongs to you once published. Our methods, templates, software, and know-how remain ours. You grant us, for the duration of the Agreement, a non-exclusive license to use your business name, logo, photos and materials you provide solely to perform the Service. We will not name you as a customer publicly without your consent.
8. Confidentiality
Each party will use the other's non-public information only to perform this Agreement, protect it with at least reasonable care, and not disclose it to third parties except to representatives bound by confidentiality or where disclosure is required by law (with notice to the other party where permitted).
9. Data protection
Customer names, phone numbers and email addresses you share with us are used only to send review requests on your behalf, are not sold or used for our own marketing, and are deleted when you cancel. Details, including the processors we use, are in our privacy notice at stirpio.com/privacy.html.
10. Warranties and disclaimer
We warrant that the Service will be performed in a professional and workmanlike manner consistent with the description in Section 2. You warrant that the materials and data you provide do not infringe third-party rights and that your business information is accurate.
EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, EACH PARTY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT A SPECIFIC NUMBER OF REVIEWS, A SPECIFIC RATING, OR A SPECIFIC POSITION IN GOOGLE'S RESULTS; THOSE ARE DECIDED BY YOUR CUSTOMERS AND BY GOOGLE. WE ARE NOT RESPONSIBLE FOR DECISIONS, OUTAGES OR POLICY CHANGES OF GOOGLE, CARRIERS OR OTHER PLATFORMS.
11. Limitation of liability
EXCEPT FOR A PARTY'S INDEMNIFICATION OBLIGATIONS, BREACH OF CONFIDENTIALITY, GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR FRAUD, OR LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW: (A) NEITHER PARTY WILL BE LIABLE FOR LOST PROFITS OR REVENUES, OR FOR CONSEQUENTIAL, SPECIAL, INDIRECT, EXEMPLARY, PUNITIVE OR INCIDENTAL DAMAGES RELATING TO THIS AGREEMENT, EVEN IF ADVISED OF THEIR POSSIBILITY; AND (B) EACH PARTY'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE FEES YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
12. Indemnification
We will indemnify, defend and hold you harmless from third-party claims that content we created for you infringes a third party's intellectual property rights. You will indemnify, defend and hold us harmless from third-party claims arising out of: materials or data you provided; contact lists shared without a lawful basis to contact the people on them (including TCPA and CAN-SPAM claims); or your breach of this Agreement or of platform policies. The indemnified party must give prompt notice and reasonable cooperation; the indemnifying party controls the defense and may not settle in a way that admits fault for the other party without its consent.
13. Force majeure
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, internet or platform outages, or acts of government. If a force majeure event prevents performance for more than 30 days, either party may terminate, and we will refund any fees paid for Service not delivered.
14. General terms
Notices go in writing to s.erguden@stirpio.com for us and to the email address on your account for you. Neither party may assign this Agreement without the other's consent, except to a successor in a merger or sale of substantially all assets, with notice. This Agreement is the entire agreement between the parties about its subject and supersedes all prior statements about it. If a provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver. We may update these terms; material changes will be announced by email at least 14 days before they take effect, and if you do not agree you may cancel before they do. Sections 7, 8, 9, 11, 12 and 15 survive termination.
15. Governing law and disputes
This Agreement is governed by the laws of Germany, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). The courts of Aachen, Germany have exclusive jurisdiction, except that either party may seek injunctive relief for breaches of confidentiality or intellectual property rights in any competent court. Mandatory protections that apply to you under the laws of your state are not affected by this choice. Before either side files a claim, we agree to talk first: email us and we will respond within five business days.